FAQ
Frequently Asked Questions – Luxlete
Welcome to the Luxlete FAQ section! Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
Need more help? We're just a message away:
📧 Email: care@luxlete.com
📞 Phone: +448081723539
🏢 Address: 432 Stratford Road, Birmingham, B11 4AD, United Kingdom
General Questions
Q: What is Luxlete?
A: Luxlete is a UK-based fashion brand built on the belief that style and quality should be effortless and accessible. We focus on timeless, versatile pieces that combine elegance, comfort, and quiet luxury.
Q: How can I reach customer support?
A: You can contact us anytime at care@luxlete.com or call us during business hours at +448081723539
Orders & Shipping
Q: How do I place an order?
A: Browse our store, add your favourite items to the cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days and delivered within 3–5 business days after dispatch.
📦 Total delivery time: 4–7 business days for UK orders.
Q: Do you ship internationally?
A: Currently, we deliver exclusively within the United Kingdom.
Q: Is shipping free?
A: Yes ✅ — we offer free standard shipping on all UK orders with no minimum spend required.
Returns & Exchanges
Q: What’s your return policy?
A: You have 30 days from the delivery date to return or exchange an eligible item. Items must be unused, unworn, unwashed, and returned in their original packaging with all tags and accessories included.
⚠️ All returns require prior authorisation — please contact us before sending any items back.
Q: How do I return an item?
A: Email us at care@luxlete.com with your order number and reason for return. Once approved, we’ll provide you with a free pre-paid return label along with packing and drop-off instructions.
Q: Can I exchange a product?
A: Absolutely ✅. Exchanges are accepted within 30 days for eligible items. We’ll provide you with a free pre-paid return label and send your replacement at no extra cost.
Products
Q: Are your products high quality?
A: Yes — every Luxlete piece is carefully sourced and designed to deliver premium quality, timeless style, and long-lasting comfort.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you’re still unsure, contact us and we’ll be happy to assist.
Q: Do you offer eco-friendly products?
A: Yes 🌱 — we are committed to expanding our use of eco-friendly fabrics and sustainable practices, so you can shop with both style and conscience.
Account & Security
Q: Do I need an account to place an order?
A: No — guest checkout is available. Creating an account lets you track orders, manage preferences, and access exclusive offers.
Q: Is my personal information safe?
A: Yes ✅. Our website uses SSL encryption and PCI-compliant systems to secure your data.
Q: How can I sign up for the newsletter?
A: Scroll to the bottom of any page and enter your email to receive updates on new arrivals, special promotions, and more.
Contact Us
Need help? We’re just an email or call away:
Email: care@luxlete.com
Phone: +448081723539
Address: 432 Stratford Road, Birmingham, B11 4AD, United Kingdom
Customer Service Hours (GMT – London):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, visit our Contact Us page.